1. HOW OFTEN SHOULD I HAVE MY HOUSE WINDOWS CLEANED?
If you want to preserve the integrity of your windows, we recommend having your windows cleaned inside and out twice a year. After all, they are a large part of the investment in your home.
2. DO WE NEED TO BE HOME FOR OUR FREE ESTIMATE?
The majority of the time, you do not need to be home. The only exception would be if you have windows on the inside that we cannot see from the outside of your home or if you have double hung windows. Then we may like to come inside to verify what is involved in dismantling and reassembling them.
3. HOW MUCH DOES YOUR SERVICE COST?
We provide free estimates. Our prices are based on the following: number of windows, type of windows, accessibility of windows, and the time involved to clean the windows.
4. WHAT’S YOUR METHOD OF CLEANING WINDOWS?
Using biodegradable soap and water, we wash the windows with a wand. While the dirt and grime is suspended in the cleaning solution, we squeegee the window. Lastly, using detailing rags, we dry the window edges, frames, and sills.
5. DO YOU CLEAN SCREENS? WHAT METHOD DO YOU USE?
We highly recommend that you have your screens cleaned with your windows. It does not make sense to put dirty screens back on clean windows. Our method is to pressure wash the screens and then thoroughly dry them before reinstalling.
6. HOW SOON WOULD YOU BE ABLE TO CLEAN OUR WINDOWS?
Generally we can schedule your window cleaning within 2-3 weeks. Depending on the time of year, we may be able to schedule you sooner.
7. DO I HAVE TO BE HOME WHEN YOU CLEAN MY WINDOWS?
No, you do not have to be home. We pride ourselves in being trustworthy. If you want the insides done, we can prearrange accessing the inside windows and locking up when finished.
8. DO I NEED TO REMOVE THINGS FROM MY WINDOW SILLS? WHAT ABOUT BLINDS, CURTAINS, FURNITURE, ETC.?
We would prefer to have all valuables removed from your window sills and to have a clear path to all windows. If needed, we can help move furniture. Curtains and blinds are usually not a problem.
9. WHAT IF IT IS SUPPOSED TO RAIN OR IS RAINING AT THE TIME OF MY SCHEDULED APPOINTMENT?
Since we work in Wisconsin and the weather changes hourly, we typically wait until the time of the appointment to decide if the service should be completed or not. Most homes have over-hangs so we can still clean your windows in a light to moderate rain if the wind is not blowing. If there is heavy rain or lightning, we will reschedule the appointment depending upon availability.
10. HOW DO YOU PROTECT THE INTERIOR OF MY HOME FROM DIRT AND WATER STAINS?
We treat your home like it is our own. We wear shoe covers to keep from tracking dirt, use drop clothes for flooring and furniture, and ladder end protectors to protect the walls.
11. CAN YOU REMOVE PAINT, VARNISH AND OTHER TYPES OF MATERIAL FROM MY WINDOWS?
Yes, we can. We can safely remove paint, stain, varnish, silicone, concrete, plaster, stickers, etc. This process does take longer and would be considered a new construction clean up, requiring an additional charge.
12. CAN YOU REMOVE HARD WATER/SPRINKLER STAINS?
If water stains have only been on the windows for a short period of time, we can usually remove it. However, the longer the stains stay on, especially if the window is tinted or primarily in the sun, then it may become etched. In this case, we can usually remove the “white look” but not all the etching.
13. ARE YOU INSURED?
Yes, we are. We are fully insured with general liability and our certificate of insurance is available upon request.
14. DO YOU OFFER A SATISFACTION GUARANTEE?
Yes, if you are not completely satisfied, simply let us know and we will come back and fix the problem. We make it our priority to exceed your expectations. We want to earn loyal, lifetime customers who are confident in referring us to family and friends.
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